We often receive questions regarding Casa Serena Apartments. We have provided below a list of answers to the most common questions we receive about the property. In any event you have additional questions, please contact us.

COVID 19 – Please wear mask and social distance at least 6 feet when interacting with tenants, on-site managers and maintenance staff.

 

Tenant Responsibilities

It is important to read the lease thoroughly and ask questions about anything that you may not understand. In general, tenants are responsible for:

  • All utilities, exclusive of those provided in the lease
  • Cleanliness and safety of the leased premises, lot, and surrounding area
  • Minor upkeep, including but not limited to replacing light bulbs and keeping drains clear
  • Proper disposal of trash
  • Compliance with all community rules and regulations
  • Security of keys and entrance codes
  • Consideration for your neighbors
  • Following the terms of your lease

Rent

Rent payments are due on the first of each month. Any payments received after the close of business on the fifth of the month will be considered late. Late payments incur a late fee of $25.00. If paid after 10th of the month there will be an addition late fee of $25 and you will receive a 3-day Pay or Quit notice. If you mail your payment, make sure you do so early enough so that it is received during business hours on the fifth of the month or before.

Payment can be made by personal check, money order, or cashier’s check, or through ACH or your own online banking.

If your rent payment is not received on or before the fifth of the month, you will receive a notice that your payment is late and that a late fee applies. If your payment is not received by the tenth of the month, an additional late fee of $25 will be assessed and you will receive a warning along with a Pay or Quit Notice. If payment is not made within the required time limit, eviction proceedings will begin unless you make special arrangements.

Yes. If you are evicted, it can affect your credit record for several years, and also have an impact on your ability to obtain housing in the future.

No, you must pay your rent according to the terms of your lease.

Lease

All Casa Serena leases are month to month.

Your lease is a legally binding contract between you and Redding Casa Serena Apartments and cannot be changed without the written agreement of both parties. If a situation arises that causes you to feel that you need to change your lease, contact the property manager.

Insurance

Redding Casa Serena Apartments carries property insurance that covers accidental damage to the rental home itself. But that insurance does not cover risks to the renter’s personal possessions, and does not include liability for avoidable damage or for accidents that happen on the premises.

Renters insurance compensates for the loss of your property due to fire, theft, flooding, storms, or other unforeseen events. The possessions covered may include furniture, appliances, clothes, electronics, jewelry, and other items that can be expensive to replace. Additionally, the insurance may cover your liability for damages that occur due to negligence, and may also protect you against a lawsuit brought by an injured guest or visitor. A typical policy requires an annual or semiannual premium and has out-of-pocket deductibles.

We REQUIRE our renters to purchase insurance for loss and $100k of general personal liability. However, renters with dogs must have $300k of general personal liability coverage. These policies are inexpensive and can be well worth the cost. Click on the link below for more information.

While some information on renters insurance in Redding is available by clicking here, Casa Serena doesn’t recommend any company in particular. You may also consider contacting your local insurance agent for a quote.

Emergencies

For medical emergencies and police matters or fire call call 911. When it is safe to do so, please notify the property manager. For all other emergencies, follow the procedures that are provided when you move in. A manager is on call for emergencies that occur after business hours 530-222-5145 or Terry (530) 515-9501 -text friendly.

Maintenance and Repairs

You must notify the manager in a timely manner if a significant repair needs to be done. Responsibility for the repair is determined by the terms of your lease. All repairs are prioritized, and emergencies are handled first. Remember that if you ignore a maintenance issue, it could get worse and cost more to fix. Any problem that goes unreported and causes further damage to your home or a neighbor’s residence may increase your liability for current and subsequent repairs.

We prefer that you submit a maintenance request using an online Maintenance Request Form at https://casaserenaapts.com/maintenance-request/. You can also request a repair by emailing the manager or submitting a request in writing.

You do not need to be at home unless that is your preference. We have internal staff/maintenance technicians and outside vendors who will perform the work in a professional manner. If you want to be there during the service call, you need to indicated that preference on your request. The service person will make three attempts to contact you. After three unsuccessful attempts, the request will be terminated. In the event of a hazardous situation, the service person will be allowed to access the property without a tenant being present.

There are several factors that affect the scheduling of service requests, including the number of active requests and the availability of service personnel. We review each request, then prioritize it and schedule the service as quickly as we can. You will typically be contacted the same day the request is made to determine what action needs to be taken.

No. Our maintenance technicians are familiar with the homes and qualified to do the work. Sometimes we need to bring in licensed contractors who have the ability to do specialized repairs properly. Unauthorized repairs will not be reimbursed.

No. The lease does not permitted you to withhold rent. Please contact the property manager to discuss any unresolved repair issues.

No. If you feel that you need to change your locks, you must contact the property manager. If you need to change your door code please contact the property manager. All your keys must be turned in to our office at the end of your lease. You will be responsible for expenses caused by lost or stolen keys.

Moving Out / Security Deposit

Please refer to the Vacating Instructions that were provided at the time you signed your lease.

All keys must be returned on the last day of your lease or when you vacate the premises. You are not officially moved out until the keys are returned. If you fail to return the keys, you may be charged a penalty.

When you vacate the property, a member of our staff (preferably with you present) will perform a move-out inspection. This inspection will be compared to your move-in report, and return of your security deposit will be processed according to applicable state laws.

We finalize the disposition of security deposits 14 to 21 days from the date that the lease expires or you move out and turn in your keys, whichever is later. The interval depends on the state in which the property is located. We mail a check to the forwarding address that you supply.

We will send you a notice detailing all expenses and charges for which you are responsible beyond what is covered by the deposit. Final payment must be received within 21 days.

If outstanding charges are not paid within 30 days, your account will be turned over to a collection agency and may become part of your credit history.

You must submit your objection to us in writing within 30 days of the disposition notice. The main office will work with the property manager and the resident to resolve any disputes.

Neighbors

It is usually best to try to resolve the issue yourself first. If you are unable to do so, contact the property manager.